Privacy policy
Last updated: 19 September 2026
This Privacy Policy explains how Greentainer collects, uses, stores and protects your personal information when you visit or buy from our website: https://thegreentainer.com
1. Who we are
This website is operated by Greentainer LLC, a limited liability company organised under the laws of the State of Wyoming, USA, registered address 1908 Thomes Ave, STE 45083, Cheyenne, Wyoming 82001, USA, trading as Greentainer. We are the data controller for the personal information described in this policy.
For any privacy question or request, contact us at support@thegreentainer.com.
2. Information we collect
Order and customer information: name, billing address, shipping address, email address, phone number where provided, order details, payment status, delivery and tracking information, return and refund information, and customer service correspondence.
Payment information: payments are processed by third-party payment providers. We do not store your full card details.
Website and device information: IP address, browser and device type, operating system, pages viewed, time on site, referral source, cookie identifiers, and cart and checkout activity.
Marketing information: email address, marketing preferences, communication history and campaign engagement, where you have subscribed.
Reviews and user content: any review, comment, photo or video you choose to submit.
3. How we use your information
- To process orders, confirm payment, arrange shipping, provide tracking and handle returns, refunds and order issues
- To provide customer support and respond to your questions
- To operate, secure and improve our website and prevent fraud
- To send marketing communications where you have consented, and where consent is required
- To meet our legal, accounting and tax obligations
4. Legal bases (UK GDPR and EU GDPR)
Where UK or EU data protection law applies, we rely on:
- Contract — to fulfil your order, arrange delivery, take payment, handle returns and provide related support
- Legal obligation — for accounting, tax, consumer protection and fraud prevention
- Legitimate interests — to improve and secure our website, prevent fraud and understand how our store is used
- Consent — for certain marketing, cookies and analytics, which you may withdraw at any time by contacting support@thegreentainer.com
5. Cookies
We use cookies and similar technologies to keep items in your cart, remember preferences, enable checkout, analyse traffic, measure marketing performance and help prevent fraud. Some cookies are necessary for the website to work. You can manage or disable cookies in your browser, but disabling some of them will affect cart and checkout functionality.
6. Who we share information with
We share personal information only where necessary to run our business, with: Shopify and related store technology providers; payment processors; shipping carriers; fulfilment and warehouse partners; customer service tools; email and marketing providers; analytics providers; fraud prevention and security providers; professional advisers; and legal or regulatory authorities where required by law.
7. International transfers
We are established in the United States and use service providers in several countries, so your personal information may be transferred outside your country of residence, including outside the United Kingdom and the European Economic Area. Where required by applicable law we take appropriate steps to protect personal information when it is transferred internationally.
8. How long we keep it
We keep personal information only as long as necessary for the purposes in this policy. Order, transaction, tax and accounting records are retained for the period required by applicable law. Marketing information is kept until you unsubscribe, withdraw consent or ask us to delete it, unless we have another lawful reason to keep it.
9. Your rights
Depending on where you live, you may have the right to: access the personal information we hold about you; have inaccurate information corrected; request deletion; restrict or object to certain processing; withdraw consent; receive a copy of your information; object to direct marketing; and complain to a data protection authority.
To exercise any of these, email support@thegreentainer.com. We may need to verify your identity before responding.
If you are unhappy with our response you can complain to your regulator — in the United Kingdom the Information Commissioner's Office (ico.org.uk), in Germany your regional data protection authority, and in the United States your state Attorney General where applicable.
10. Marketing
If you have subscribed, we may email you about products, offers and store updates. You can unsubscribe at any time using the link in any marketing email, or by contacting support@thegreentainer.com. You do not need to subscribe in order to place an order.
11. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Children
Our website is not intended for children and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact support@thegreentainer.com and we will delete it.
13. Third-party links
Our website may link to third-party sites. We are not responsible for their privacy practices or content, and we recommend reading their privacy policies.
14. Changes
We may update this policy to reflect changes in our business, our website or the law. The current version is always on this page, and the "last updated" date above shows when it changed.
15. Contact
Greentainer LLC
Email: support@thegreentainer.com
Website: https://thegreentainer.com
Registered address: 1908 Thomes Ave, STE 45083, Cheyenne, Wyoming 82001, USA