Yes. As soon as your order is placed, an invoice is sent as an attachment with your order confirmation email, to the address you provided at checkout.

Yes. You have 30 days from the day your order arrives to request a return, provided the item is unused, unopened, undamaged and in its original packaging. Contact us first at info@thegreentainer.com so we can confirm the correct return address for your country.

Customers in the UK and Germany also have a statutory right to cancel within 14 days of delivery. Full details are in our Returns & Refunds Policy.

We dispatch orders quickly, usually within one business day. If you need to change something, email info@thegreentainer.com as soon as possible and we will do our best to help before it ships. Once an order has been dispatched we can no longer amend it.

No. Greentainer products are available for delivery only — we do not offer collection from our warehouses.

Orders are processed and dispatched within 1 business day of being confirmed, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking as soon as your order leaves the warehouse.

After dispatch, delivery usually takes:

• United States — 3–7 business days
• United Kingdom — 2–4 business days
• Germany — 2–4 business days

Processing time is separate from delivery time, and delivery estimates are not guaranteed.

We currently deliver to three countries: the United States, the United Kingdom and Germany. If your address cannot be selected at checkout, we are not able to ship there yet.

We offer one standard delivery service. There is no express or timed option.

• United States — $3.00, free on orders over $35
• United Kingdom — £3.00, free on orders over £30
• Germany — €3.00, free on orders over €35

The free-shipping threshold applies to your order value after discounts and before shipping and taxes. The exact cost is always shown at checkout before you pay.

Every order ships from the warehouse closest to you — California for US orders, Tamworth for UK orders, and Bremen for German orders. This keeps delivery times short and avoids customs charges on arrival.

We deliver to residential and business addresses. If you are shipping to a business, please include the business name in the address.

Our carriers deliver on business days. If nobody is available, the carrier will normally either attempt delivery again, leave the parcel in a safe place, or hold it at a local depot or collection point for you — the exact options depend on the carrier in your country and any instructions you left at checkout.

If you have asked for a parcel to be left without a signature, please note that you accept responsibility if it is lost or taken after delivery.

We cannot guarantee a specific delivery time. Once your order is dispatched you will receive a confirmation email with a tracking link, and most carriers then let you follow the parcel and adjust the delivery directly with them.

Once an order has been processed we cannot change the delivery address or redirect the parcel, so please check your address carefully before ordering. If your order has not yet been processed, email info@thegreentainer.com straight away and we will try to help.

If a parcel is returned to us because the address was incorrect or incomplete, a redelivery fee may apply.

This depends on the carrier and the destination. Where a signature is required, a family member, neighbour or colleague can usually sign on your behalf. If you gave authority to leave the parcel without a signature, you accept responsibility if it is lost or taken after delivery.

If a signature is needed and you are not there, the carrier will normally leave a card or send an email or SMS explaining how to collect or rearrange delivery.

If your order arrives damaged or unusable, that is our responsibility and we will put it right as quickly as we can. Email info@thegreentainer.com with your order number and a few clear photos of the problem.

Once we have confirmed the issue we will arrange a replacement or a refund, and we cover the return shipping cost where a return is needed.

• You have 30 days from the date of delivery to request a return or exchange.
• The product must be in its original condition, unopened and unused, with its original packaging where possible.
• The item must have been purchased directly from Greentainer.
• Please contact us before sending anything back — returns sent without approval, or to an unconfirmed address, cannot be accepted.

Consumers in the UK and Germany additionally have a statutory right to cancel within 14 days of delivery. This right is separate from, and in addition to, our 30-day policy.

• You can return an unused, unopened item within 30 days of delivery for a refund to your original payment method.
• For change-of-mind returns you cover the cost of return shipping. If the item is faulty, damaged, incorrect or not as described, we cover it.
• If you would prefer an exchange or store credit instead of a refund, just tell us when you get in touch.
• Customers in the UK and Germany may also cancel within 14 days under statutory withdrawal rights, in which case we refund the product price and the standard delivery cost.

To begin a return or exchange, please contact us at info@thegreentainer.com with the following details:

• Order number
• Item(s) you wish to return or exchange
• Reason for return or exchange

Once your return is approved, you will receive the correct return address for your country and instructions on how to send the product(s) back. Please do not post anything before you have this — return addresses differ by market.

• For change-of-mind returns, customers are responsible for the cost of return shipping.
• If the product is faulty, damaged on arrival, incorrect or not as described, we cover the return cost.
• We recommend using a trackable shipping service, as we cannot take responsibility for returns lost in transit.

• Once we receive and inspect your return, we will tell you whether the refund has been approved.
• Approved refunds are issued to your original payment method.
• Refunds are processed within 14 days of us receiving the returned item, or valid proof that you have sent it back.
• Your bank or card provider may take a few extra days to post the refund to your account.

We will exchange your product for the same item where it is in stock. If it is unavailable, we will offer you a refund or store credit for the purchase price — whichever you prefer. Contact us and we will guide you through it.

If you receive a faulty or damaged item, please contact us immediately at info@thegreentainer.com with your order number and clear photos. We will arrange a replacement or a refund, and we cover the return shipping cost. This does not affect your statutory rights in respect of faulty goods.

For hygiene and safety reasons, items that have been used for food or drink — bowls, cups, bento boxes and food storage containers — cannot be returned for change-of-mind reasons once used.

We also cannot accept:

• Items damaged through misuse
• Items that are used, washed, marked or otherwise not in resalable condition
• Custom or personalised products
• Items returned without proof of purchase or prior approval
• Gift cards

None of this affects your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.