Refund policy

Last updated: 19 September 2026

This Returns & Refunds Policy applies to purchases made on the official Greentainer website: https://thegreentainer.com

For any question about a return, refund, damaged item or order issue, contact us at support@thegreentainer.com.

1. Our 30-day return policy

You have 30 days from the date you receive your order to request a return.

To be eligible, the item must be unused, clean, undamaged and in the same condition you received it, and returned with its original packaging where reasonably possible. You will need your order number or other proof of purchase.

Items sent back to us without first requesting a return and receiving return instructions cannot be accepted.

2. Your statutory right of withdrawal (UK and EU)

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your online purchase within 14 days of receiving your goods, without giving a reason. This statutory right is separate from, and in addition to, our 30-day policy above. Nothing in this policy limits your statutory rights.

To exercise this right, email support@thegreentainer.com with your order number, name and the item concerned. Where you cancel under this right we will refund the product price and the standard delivery cost you paid. If you chose a more expensive delivery option, only the standard delivery cost is refundable.

3. How to start a return

Contact us first at support@thegreentainer.com and include:

  • Your order number
  • The item you want to return
  • The reason for the return
  • Clear photos if the item is damaged, defective, incorrect or incomplete

We will review your request and confirm the correct return address and any reference number you need. Please do not send anything back before you have this — the correct return address depends on where your order shipped from, and parcels sent elsewhere may be refused or delayed.

4. Return addresses

Return addresses are confirmed after your request is approved. For reference, our return locations are:

United States
381 S Brea Canyon Road
Walnut, CA 91789
USA

Germany
Online Seller RMA
Online Seller RMA #43405430
Ludwig-Erhard-Str. 2
28197 Bremen
Germany

United Kingdom
Online Seller RMA
Online Seller RMA #43405430
Unit 5, St Modwen Park, Signet Way
Tamworth, England B78 2FG
United Kingdom

5. Return shipping costs

For change-of-mind returns, you are responsible for return shipping unless applicable law requires otherwise.

If the item is defective, damaged on arrival, incorrect, incomplete or not as described, we cover the return shipping cost or provide another appropriate solution.

We recommend using a trackable service. We cannot take responsibility for returns lost in transit.

6. Damaged, defective, missing or wrong items

Please inspect your order as soon as it arrives. If something is wrong, contact us as soon as possible at support@thegreentainer.com with your order number and clear photos. Once confirmed we will arrange a replacement, refund or other appropriate remedy, and we will cover return shipping where a return is needed.

7. Refunds

Once we receive and inspect your return we will tell you whether the refund has been approved. Approved refunds are issued to your original payment method.

Refunds are processed within 14 days of us receiving the returned item, or valid proof that it has been sent back. Your bank or card provider may take additional time to post the refund to your account.

8. Original shipping fees

Where you cancel under your statutory right of withdrawal, we refund the product price and the standard delivery cost, as required by law.

For voluntary change-of-mind returns outside the statutory cancellation period, original shipping fees are not refundable unless applicable law requires it.

9. Items we cannot accept back

For hygiene and safety reasons, items that have been used for food or drink — used bowls, cups, bento boxes or food storage containers — cannot be returned for change-of-mind reasons unless they are defective, damaged, incorrect, incomplete or not as described.

We also cannot accept:

  • Items damaged through misuse
  • Items that are used, washed, marked, contaminated or otherwise not in resalable condition
  • Custom or personalised products
  • Items returned without proof of purchase
  • Items sent back without prior return approval
  • Items sent to an unconfirmed return address

This does not affect your statutory rights in respect of faulty, damaged, incorrectly supplied, incomplete or non-compliant goods.

10. Exchanges

We cannot guarantee a direct exchange for every item. If you would like a different product, size or colour, contact us first — depending on availability we may offer a replacement, a refund, or ask you to place a new order.

11. Cancelling an order

If you need to cancel, contact us as soon as possible at support@thegreentainer.com. We dispatch quickly and cannot guarantee cancellation once an order has been processed or shipped. If it has already shipped, please follow the return process above once it arrives.

12. Contact

Greentainer
Email: support@thegreentainer.com
Website: https://thegreentainer.com