Shipping policy

Last updated: 19 September 2026

This Delivery & Shipping Policy applies to orders placed on the official Greentainer website: https://thegreentainer.com

If you have any questions about shipping, delivery or tracking, contact us at support@thegreentainer.com.

1. Where we ship

We currently ship to three destinations:

  • United States
  • United Kingdom
  • Germany

We do not currently ship to any other country. If your address cannot be selected at checkout, we are not able to deliver there.

2. Shipping rates

We offer a single standard delivery service. We do not offer express, next-day or timed delivery.

  • United States: $3.00 — free on orders of $35.00 or more
  • United Kingdom: £3.00 — free on orders of £30.00 or more
  • Germany: €3.00 — free on orders of €35.00 or more

The free-shipping threshold applies to your order value after any discounts and before shipping and taxes. The exact shipping cost is always shown at checkout before you pay.

3. Processing and delivery times

Orders are processed and dispatched within 1 business day of being confirmed, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking once your order leaves the warehouse.

  • United States: 3–7 business days after dispatch
  • United Kingdom: 2–4 business days after dispatch
  • Germany: 2–4 business days after dispatch

Processing time is separate from delivery time. Delivery estimates are estimates only and are not guaranteed. Once a parcel has been handed to the carrier we cannot guarantee an exact delivery date.

4. Fulfilment

Orders are shipped from the warehouse closest to you: Walnut, California for US orders; Tamworth, England for UK orders; Bremen for German orders.

5. Taxes and duties

All applicable taxes and duties are calculated and displayed at checkout before you pay. The total shown at checkout is the total you will be charged — there are no additional charges on delivery for orders placed on this website.

6. Order tracking

You will receive an email with your tracking number once your order is dispatched. Please allow 24–48 hours for tracking to become active in the carrier's system. If tracking has not updated after 48 hours, contact us at support@thegreentainer.com.

7. Address accuracy

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for failed deliveries, delays or lost packages caused by an incorrect or incomplete address. If a parcel is returned to us for this reason, additional shipping fees may apply for redelivery.

8. Failed or returned deliveries

If a parcel cannot be delivered — because of an incorrect address, a refused delivery or an uncollected package — it may be returned to our warehouse. We will contact you to arrange a solution. Additional shipping fees may apply if redelivery is required.

9. Damaged, missing or incorrect items

Please inspect your order on delivery. If an item arrives damaged, defective, missing or incorrect, contact us as soon as possible at support@thegreentainer.com with your order number and clear photos of the issue. Where the issue is confirmed we will arrange a replacement or refund, and we will cover any return shipping required.

10. Returns

Please contact us before sending anything back. Return addresses vary by market and must be confirmed first. See our Returns & Refunds Policy for the full process.

11. Contact

Greentainer
Email: support@thegreentainer.com
Website: https://thegreentainer.com