Privacy policy
Last updated: May 6, 2026
This Privacy Policy describes how Greentainer collects, uses, stores, and protects your personal information when you visit or make a purchase from our official website:
https://eu.greentainer.shop
This Privacy Policy applies to visitors, customers, and users of the Greentainer online store.
1. Who We Are
This website is operated by Greentainer.
Official website:
https://eu.greentainer.shop
Customer service email:
contact@greentainer.shop
Business address:
Room 1-0919, Building B, Baguazhou Science and Technology Innovation Park
No.268 Lidao Road, Baguazhou Street
Qixia District, Nanjing City, Jiangsu 210000
China
For privacy-related questions or requests, please contact us at:
contact@greentainer.shop
2. Personal Information We Collect
When you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or interact with our store, we may collect the following types of personal information.
Order and Customer Information
This may include:
- Name;
- Billing address;
- Shipping address;
- Email address;
- Phone number, where provided;
- Order details;
- Payment status;
- Delivery and tracking information;
- Return and refund information;
- Customer service communications.
Payment Information
Payments are processed securely through third-party payment providers. Greentainer does not directly store your full credit card or payment card details.
Payment providers may process information necessary to complete your transaction, including payment method, billing details, fraud prevention information, and payment confirmation.
Website and Device Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Time spent on the website;
- Referral source;
- Cookie identifiers;
- Shopping cart activity;
- Checkout activity.
Marketing and Communication Information
If you subscribe to our emails, use a discount code, contact customer service, or interact with our marketing, we may collect:
- Email address;
- Marketing preferences;
- Communication history;
- Campaign engagement information;
- Product interests.
Reviews, Comments, and User Content
If you submit reviews, comments, photos, videos, or other content, we may collect and display the information you choose to provide, where permitted by applicable law.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
To Process and Fulfil Orders
We use your information to:
- Process your order;
- Confirm payment;
- Arrange shipping;
- Provide tracking information;
- Deliver your products;
- Handle returns, refunds, replacements, and order issues.
To Provide Customer Support
We use your information to:
- Respond to questions;
- Help with order issues;
- Review damaged, missing, or incorrect item claims;
- Process return and refund requests;
- Communicate important service updates.
To Operate and Improve Our Website
We use technical and website activity information to:
- Operate the website;
- Improve website performance;
- Understand customer behaviour;
- Fix technical issues;
- Prevent fraud, misuse, and security risks.
To Send Marketing Communications
Where permitted by law, and where you have provided consent if required, we may use your email address to send:
- Product updates;
- Store news;
- Promotions;
- Discount codes;
- Marketing emails.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
contact@greentainer.shop
To Comply with Legal Obligations
We may use your information to:
- Keep accounting and tax records;
- Comply with consumer protection laws;
- Respond to legal requests;
- Prevent fraud;
- Enforce our Terms of Service and store policies.
4. Legal Bases for Processing Personal Information
Where GDPR, UK GDPR, or similar data protection laws apply, we process personal information based on one or more of the following legal bases:
Contract
We process your information when it is necessary to fulfil an order, arrange delivery, process payment, handle returns, or provide customer support related to your purchase.
Legal Obligation
We process certain information when required for accounting, tax, consumer protection, fraud prevention, legal compliance, or regulatory purposes.
Legitimate Interests
We may process information where necessary for our legitimate business interests, such as improving our website, preventing fraud, securing our store, understanding customer behaviour, and responding to customer inquiries.
Consent
We may rely on your consent for certain marketing communications, cookies, analytics, or similar activities where consent is required by applicable law.
You may withdraw your consent at any time by contacting us at:
contact@greentainer.shop
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, improve your shopping experience, analyse website performance, and support marketing activities.
Cookies may be used to:
- Keep items in your shopping cart;
- Remember your preferences;
- Enable checkout functionality;
- Analyse website traffic;
- Measure marketing performance;
- Help prevent fraud and security risks.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may depend on your cookie preferences and applicable law.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart and checkout features.
6. Sharing Personal Information
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
- Shopify and related store technology providers;
- Payment processors;
- Shipping carriers;
- Fulfillment and warehouse partners;
- Customer service tools;
- Email and marketing service providers;
- Analytics providers;
- Fraud prevention and security providers;
- Professional advisers, where necessary;
- Legal or regulatory authorities, where required by law.
We only share personal information where necessary for the purposes described in this Privacy Policy.
7. International Data Transfers
Greentainer operates an online store serving European and other supported destinations. Some of our service providers, systems, or business operations may involve the transfer or processing of personal information outside your country or region of residence.
Where required by applicable data protection laws, we take appropriate steps to help protect personal information when it is transferred internationally.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information;
- The reason we collected it;
- Order fulfilment and customer service needs;
- Legal, tax, and accounting requirements;
- Fraud prevention and dispute resolution needs;
- Whether you have requested deletion of your information.
Order, transaction, tax, and accounting records may need to be retained for the period required by applicable law.
Marketing information is kept until you unsubscribe, withdraw consent, or request deletion, unless we have another lawful reason to retain it.
9. Your Privacy Rights
Depending on your country or region of residence, you may have certain privacy rights regarding your personal information.
These rights may include:
- The right to access the personal information we hold about you;
- The right to request correction of inaccurate or incomplete information;
- The right to request deletion of your personal information;
- The right to restrict or object to certain processing;
- The right to withdraw consent where processing is based on consent;
- The right to request a copy of your personal information;
- The right to object to direct marketing;
- The right to lodge a complaint with a data protection authority.
To exercise your privacy rights, please contact us at:
contact@greentainer.shop
We may need to verify your identity before responding to your request.
10. Marketing Communications
If you choose to receive marketing communications from us, we may send you emails about products, offers, promotions, or store updates.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at:
contact@greentainer.shop
We do not require you to subscribe to marketing emails in order to place an order.
11. Security
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate technical and organisational measures.
12. Children's Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at:
contact@greentainer.shop
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices.
The latest version will always be available on this page. The “Last updated” date at the top of this page indicates when this Privacy Policy was last updated.
15. Contact Information
For privacy questions, data requests, or concerns about how your personal information is handled, please contact:
Greentainer
Email:
contact@greentainer.shop
Website:
https://eu.greentainer.shop
Business address:
Room 1-0919, Building B, Baguazhou Science and Technology Innovation Park
No.268 Lidao Road, Baguazhou Street
Qixia District, Nanjing City, Jiangsu 210000
China